Placing & Tracking Orders
Vital Plan, Inc. strives to ship all orders within 24 hours of receipt. Orders placed before 12:00 pm (EST) will ship out the same day, and orders placed after 12:00 pm (EST) will ship out the next day. Orders placed on Friday afternoon, Saturday, or Sunday will ship out the following Monday.
Once an order ships, you will receive an email with tracking information for your package. Please allow 5-7 business days for orders within the United States.
Domestic Shipping & Handling Fees
All orders under the amount of $50 USD will be charged shipping based on the service selected by the customer from the options listed on the website checkout page. All orders over $50 will receive free USPS standard shipping for the 48 contiguous United States (excludes Alaska and Hawaii).
If you would like to expedite your shipping option, you may do so at checkout.
If you are not completely satisfied with your purchase for any reason, email us at email@example.com or call 800-951-2414 to receive a Return Authorization Form.
We offer a 100% refund on unopened supplements within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full.
For opened or used supplements, we offer a 50% refund within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full. To be eligible for a refund, the supplements must be returned in their original packaging (bottles) with the Return Authorization Form.
Program fees, books, and consultation calls are final sale and will not be reimbursed.
These terms also apply to international returns.
Refunds are only applicable for supplements bought online at vitalplanselect.com. If you purchased a Vital Plan product from a healthcare provider or a retail location, please contact them to discuss a return. If you have any questions or you would like to report a negative experience with one of our retail partners, please contact us.
Multiple Return Requests
If more than one return is requested by an individual within a 12-month period, Vital Plan may use discretion in processing additional return requests to ensure honorable use of the return policy.
Misshipments & Defective Products
If products are missing from your order or you received products that you did not order, please contact us at firstname.lastname@example.org or call 800-951-2414 and let us know.
If you receive a faulty product (broken seal or expired product), please take a photo and email it to email@example.com. We will do our best to remedy the situation as quickly as possible.
Return supplements (with form) to:
Vital Plan Fulfillment Center
680 Lynn St.
Danville, VA 24541 USA
Customer Support is available Monday-Friday, 9:00am to 5:30pm (EST).
Call us at 800-951-2414 or email firstname.lastname@example.org.